QUALITY ASSURANCE POLICY

The objective of Hansom Airport Taxis is to provide passenger transport services.

In order to achieve this objective, the Company will maintain an effective and efficient Quality

Management System based upon the requirements of a ISO In particular, the Company will:

• Set measurable objectives that will help achieve customer requirements, including: Maintaining a high

level of customer service by achieving certification to a ISO. Ensuring a prompt response for customers

by minimising the number of unanswered calls.

— Monitoring driver performance. Working closely with service users, their families, Local Authorities

and other support organisations to ensure that the passenger guide service evolves and responds to

changes in service user needs.

• Monitor and measure the effectiveness of its business processes and objectives through Management

Reviews and the internal audit process

• Proactively seek feedback from customers on how well its services meet their requirements and set

objectives for continual improvement

• Analyse the causes of any complaint or problem, and take appropriate action to prevent recurrence

• Select and work closely with suppliers who enable the Company to create and deliver a reliable

performance

• Recruit employees who are customer focused and support them with appropriate training and systems to

ensure their competence always meets the Company's requirements

• Provide a work environment that promotes the wellbeing of its employees and encourages positive

teamwork

• Encourage all employees to identify problems and make suggestions to improve all aspects of the

Company's services and business processes

• Ensure that all employees are aware of the Quality Policy and are committed to the effective

implementation of the Quality Management System

• Ensure that the Company complies with all necessary regulatory and legal requirements

The continual improvement of the Company's Quality Management System is fundamental to the success

of its business and must be supported by all employees as an integral part of their daily work.